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Coronavirus (COVID-19): a message to everyone we support.

How our prescriptions are changing during coronavirus

The coronavirus (COVID-19) outbreak means we’re changing the way we do some prescriptions.

The important thing is not to worry. If you currently get a prescription from us, you'll still be able to get your medicine.

During this period, we will keep sending your prescriptions to your usual pharmacy.

But to keep you safe, we have made a few changes. This page explains what’s different, but if you have any more questions, just speak to your key worker or get in touch with your local service.

If you don't have any naloxone, or your naloxone has expired

Speak to your key worker or someone else at your local service. They will be happy to give you a new supply.

If you haven’t had naloxone before, you’ll be given some training on how to use it. This should only take about ten minutes, and can be done online or over the phone.

If you already take your medicine home

You’ll normally be given one or two weeks supply, depending on your circumstances.

If you’re homeless, you might need to collect your medicines from the pharmacy more often. Speak to your key worker or local service to find out more.

If you currently do supervised consumption

You may be given your medicine to take home.

It's important to store your medicine safely

Your key worker will talk to you about storage options before you get your first take-home dose.

If you're currently detoxing or reducing your dose

We’ll talk to you about your options, and your detox or dose reduction could be put on hold. For now, it’s more important to keep things stable during this uncertain time.

If you're a new client

You’re likely to be given a prescription for buprenorphine. You’ll be able to take away up to two weeks supply.

If you’re given a prescription for methadone, you may need to collect it daily from the pharmacy for the first week. You'll be given take-home doses after that.

If you can't leave your home because you're self-isolating

You can nominate someone, like a friend or relative, to collect a two-week supply of your medicine for you.

This person must have a signed note from you, saying that you agree to let them collect your medicine. This doesn’t have to be printed: you can write it by hand.

See an example of a note you could use.