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Coronavirus (COVID-19): a message to everyone we support.

Complaints and feedback

We’re committed to providing high quality services, but if you’re not happy with the experience you received we’d like to hear about it.

We also encourage suggestions for improvements. Feedback on what we do well is also useful and very welcome.

To give us feedback or submit a complaint please email with as much detail as possible so we can direct it to the right person.

We’ll aim to acknowledge a complaint within five days and resolve it within 28 days.

Sometimes we’ll need more time to investigate. When this happens we’ll let you know the reason for the delay and keep you updated.

If you’re not happy with the outcome of the complaint we’ll advise you on the appropriate governing body to contact.

How to make a complaint about fundraising

To make a complaint about We Are With You’s fundraising activity email, or write to:

Fundraising, We Are With You, Part Lower Ground Floor, Gate House, 1-3 St. John's Square, London, England, EC1M 4DH.

You can also take your complaint directly to the Fundraising Regulator by using their online complaints form or by calling 0300 999 3407.