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Coronavirus (COVID-19): a message to everyone we support.

Complaints and feedback

At With You, we’re committed to providing high-quality services to all our clients. If you’re not happy with your experience with us, we’d like to hear about it so we can make changes or improvements.

You can send your complaint to: feedback@wearewithyou.org.uk.

You can also write to us at: With You, Part Lower Ground Floor, Gate House, 1-3 St. John's Square, London, England, EC1M 4DH.

Alternatively, you can contact any of our services directly – use our service finder to find a local service.

We’ll acknowledge your complaint within five days, and we’ll do our best to resolve it within 28 days.

Sometimes we may need more time to investigate. If this happens, we’ll let you know why and we’ll keep you updated with our progress.

We’ll always try to put things right for you. If you’re not happy with the outcome of your complaint, let us know and we’ll direct you to an independent governing body to escalate your complaint.

Of course, we’d also like to hear from you if we’ve done things well, so please send us your compliments to: feedback@wearewithyou.org.uk

Or you can write to us at: With You, Part Lower Ground Floor, Gate House, 1-3 St. John's Square, London, England, EC1M 4DH.

How to make a complaint about fundraising

With You is a charitable organisation, and fundraising is a core part of our activities. Without the help of our donors we wouldn’t be able to continue offering our services.

Of course, fundraising is not just about raising money. It’s also an important way for us to promote our values and goals.

Should you have a complaint about our fundraising activities, please let us know so we can put it right. You can contact us at: feedback@wearewithyou.org.uk.

Alternatively, you can write to us at: With You, Part Lower Ground Floor, Gate House, 1-3 St. John's Square, London, England, EC1M 4DH.

We hope we’ll be able to resolve your complaint satisfactorily. In the unlikely event that you’re unhappy with the outcome, you can also escalate your complaint with the relevant regulator.

All fundraising activities in England and Wales are regulated by the Fundraising Regulator. You can send complaints to: complaints@fundraisingregulator.org.uk, or use their online form.

In Scotland, fundraising activities are regulated by the Scottish Fundraising Standards Panel. Visit their website to make a complaint.