We know that confidentiality is really important to the people we work with

Our staff will talk to you about confidentiality and what it means and how it may affect you.

We aim to keep everything discussed between us confidential. However, if we’re very worried about your safety, we may share your personal data with other people to protect you. For example, a hospital if you are in need of urgent medical care and cannot decide for yourself. This happens very rarely and we’ll always aim to let you know first. If you want to know more about this then just ask your key worker, or contact our Data Protection Officer directly at

We have a robust and comprehensive Safeguarding Policy in place to protect all of the people we work with, their families and our staff. We firmly believe that safeguarding is everyone’s business.

We will need to keep information about you for the following reasons:

  • so that we can remember what is talked about with you
  • so that we can keep you safe from harm
  • so that we can comply with any legal or regulatory obligations that we may have as a healthcare provider.

Who else sees your information


We also need to collect information to send to statutory agencies and we’ll discuss this with you. This information won’t identify you but will be used to write reports and to show how drug, alcohol and mental health treatment is working and inform future funding from the government.

The funders for services also want to know how many people come to see us so they can tell other people what is happening about drugs, alcohol and mental health in local areas. Again, the information will not identify you.