11 September 2023

Care Inspectorate Success for Borders and Glasgow WithYou Services

News@2X (2)

When it comes to helping people facing drug and alcohol challenges to build healthy, happy futures, providing the right support at the right time is critical.

Our services across Scotland work incredibly hard to make a difference every day. In Glasgow and the Borders, our services have recently been recognised by The Care Inspectorate, the body responsible for the quality of care in Scotland, for their brilliant work.

WithYou Glasgow Recovery Hubs

Our two Glasgow Recovery Hubs, based in Bridgeton and Maryhill, received an ‘excellent’ Grade 6 rating (the highest possible rating) for supporting client wellbeing from the Care Inspectorate after an unannounced inspection. Since they launched in August 2016, the Hubs have worked in partnership with various organisations to provide support to over 6,000 clients. They have now been commended for their ‘sector-leading’ work.

The inspection report states: “The service was sector-leading in the delivery of recovery services in the community. Support was delivered by a skilled and motivated staff team — the majority having their own lived experience of recovery.”

Relatable, Caring Staff

One client from our Glasgow Recovery Hubs said: “I felt a connection with the staff. They don’t come across as staff and I could relate to what they were talking about.”

Louise Stewart, Contracts Manager at With You, says: “The teams in our Hubs work tirelessly to promote inclusion, dignity and choice — their work is life-changing and I want to thank each and every one of them for achieving this exceptional grading.”

WithYou supported Pauline when she became worried about her drinking. She now volunteers to run a group for over 50s at our Glasgow Recovery Hub.

WithYou Borders Service

The team behind With You’s Galashiels-based Borders service received similar glowing words, receiving fives and sixes across the board in their recent Care Inspectorate report.

The service supports clients in a variety of ways including providing structured one to ones, local community drop-in centres throughout the area, outreach support, family support, online support and recovery cafes.

The highest ratings focused on the team’s ability to support the wellbeing of our clients and recognised the outstanding level of care and support given in the planning process of their recovery.

Perfectly Timed, Personalised Support

Here is one shining example quoted in the report:

“People told us how their support was tailored to meet their specific needs, they felt listened to and not judged by any staff. More than one person said, even after discharge, ‘With You would be there for me at any time’.”

When asked about how the service had helped to turn their life around, one client said: “I don’t know how they recognised I wasn’t ready but they did and they were right, I wasn’t ready then and recovery wouldn’t have worked, but when I was ready they were so excited for me. So far they have saved my life.”

We Are With You in Scotland

With You has been proudly supporting the people of Scotland for almost two decades.

Our person-centred drug and alcohol services are deep-rooted in communities across 12 local authority areas, from the busy streets of Glasgow to the rural pockets of Dumfries and Galloway.

Dedicated to reaching as many people as possible, we also provide national support online via our webchat service and on the phone, offering free, confidential advice on drugs, alcohol, and mental health.

If you’re worried about your own drug or alcohol use, or if you want advice for someone you know, please get in touch with us via our webchat service or by contacting one of our local services — we offer free, non-judgemental advice to whoever needs it: 

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