Ulysses - Systems Support Form

Use this form to report Ulysses issues, including accessing reports, submitting requests, incident assignments, alerts or queries. Your answers help identify the issue and provide the Systems team with the information needed to investigate efficiently.

Ulysses brings together incidents, risk, customer care and experience to provide a complete view of risk, patient safety and governance. It holds evidence for CQC Quality Statements, linked to the risk register and organisational objectives in the Assurance Framework. Clinical and safety compliance audits can also be shared across the organisation on a weekly, monthly or quarterly basis. Systems - WithYou

Ulysses - Systems Support Form

Ulysses - Systems Support Form

Ulysses - Systems Support Form

Please enter the service name (e.g Cornwall YP, Cornwall Adult etc.)
Please enter the site name. For example, if your service is in Cornwall, please specify the site location, such as Penzance.
Please enter your full name.
Please enter your work email address.
Please enter your work contact number.
Is your manager aware of this request? * If you select No, a copy of your response will be sent to your manager for review and approval.
Please provide your manager’s full name.
Questions - Mapped
If you would like to register a new staff member to use the Ulysses web portal, please provide their full name, email address, the specific site(s) they require access to, and whether they need permission to manage forms.
Please enter any incident numbers you'd like us to investigate
Please provide the following Manager details: Full name, Email Address, Job Title & specific site/group they should be added to for receiving incident notifications.
Please enter any incident numbers you'd like us to amend.
Please note: Once a deletion request has been submitted, it will be forwarded to Colleen Homan for review and approval.
Please list which specific report(s) you require access to?
Which specific report(s) would you like to receive email notifications for? Please list all applicable reports.
What issue are you currently experiencing?
Please provide the incident number(s) for any notifications that were delayed or not received via email.
For example, reports displaying blank responses or incorrect data.
Please describe details of the category you'd like us to explore