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What happens after you register

When you complete a registration form for our Surrey or Kent service you’ll also be able to book a phone conversation with one of our trained therapists.

This is your assessment.

You can choose a date and time that suits you using an online booking system called Calendly.

After you book your assessment

We’ll send you an email confirming the date and time.

We’ll also give you access to a free online cognitive behavioural therapy (CBT) programme called Silvercloud.

This has lots of information and practical ideas about how to manage difficulties with stress, anxiety, panic attacks and low mood.

You can start using it straightaway.

Just before your assessment

About two days before your assessment we’ll email you some questionnaires to fill in.

These will give us a better understanding of what is feeling difficult for you.

The emails may go into your spam folder so check there if you don’t receive them.

It’s helpful if you can also think about what you would most like to have help with.

What happens at your assessment

One of our therapists will phone you at your chosen time. They’ll call from a withheld number.

Your assessment will last about 30-45 minutes.

We’ll talk about different areas of your life, such as work and family. We’ll also go through your questionnaires with you and ask more about stress, anxiety and mood.

It’s a chance for us to get to know you better and understand how you’re feeling.

We’ll also discuss what changes you would like to make in your life.

Towards the end of the assessment we’ll go through your options and decide on a treatment plan together.

Our therapist will tell you about waiting times for your agreed treatment. They’ll also tell you about other support you can use while you’re waiting.

Everything you tell us is confidential

With You offers a safe, confidential space where you can talk openly about what is feeling difficult for you.

We work closely with GPs. With your permission, we will share a brief summary of any treatment we agree.

If we’re worried about your safety or the safety of someone else, we may share information with other services but we will always try to talk this through with you first.